Refurbished devices
What does refurbished mean?
A refurbished device has been used before, then refurbished and fully tested to the highest quality by our technicians. It is data-wiped, cleaned and works like new.
What do the conditions (Premium, Excellent, Good, Fair) mean?
The condition only describes how the device looks. Premium looks like new; Excellent has tiny marks you only see up close; Good has light scratches visible at arm’s length; Fair has visible scratches or small dents. All work perfectly.
What battery health will my device have?
Phones and tablets we sell have battery health of 90% or more of their original capacity.
Are phones unlocked?
Yes, all our phones are unlocked and work on any UK network.
Does it come with a charger?
Each device comes with a compatible charging cable. You can add a fast charger at checkout from our accessories.
Delivery & returns
How long does delivery take?
Standard delivery is free and takes up to 5 business days. You can choose paid next-day delivery at checkout.
Can I return my device?
Yes. You have 30 days to return your device for a full refund if you change your mind.
What warranty do I get?
Every refurbished device comes with a 12-month warranty covering faults.
Repairs & selling
Do I need to book a repair?
You can walk in, but booking online means we can have parts ready.
How do I sell my old phone?
Use our Sell your device page to get an instant quote, then post it or bring it to our store.